At ace99, we believe gambling should be entertainment, not a burden. We provide self-control tools, support resources, and comprehensive guides to ensure every user in Malaysia can enjoy a healthy and responsible gaming experience. Your safety is our priority.
Gambling is entertainment only. Never bet with money you cannot afford to lose. If you feel gambling is starting to interfere with your life, seek help immediately.
Ace99 is more than an online casino platform — we are a platform that genuinely cares about the well-being of our users. We understand that for a small number of people, gambling can become more than just entertainment. That is why we have built a comprehensive protection ecosystem for users in Malaysia.
Our responsible gaming policy takes a two-pronged approach: providing easy-to-use self-control tools and educating users on early warning signs of gambling problems. We don't just meet regulatory requirements — we genuinely believe that users who play safely are happier and more loyal in the long run.
Every ace99 account comes with a full set of self-control tools accessible directly through your account settings. You can set daily, weekly, or monthly deposit limits; restrict your session duration; and even request full self-exclusion if you feel you need a break from the platform. All these tools are free, easy to use, and take effect immediately once submitted.
Key Facts: Research shows that only around 1–3% of gambling users experience serious problems. Nevertheless, ace99 treats every case as important, and we are ready to help anyone who needs support without any judgment.
We also have a strict policy on protecting minors. The ace99 platform is only accessible to individuals aged 18 and above. Our KYC verification process ensures no underage user can register or use our platform. If you suspect someone under 18 is using this platform, please contact our support team immediately.
Every tool is designed to give you full control over your gaming experience at ace99.
Set the maximum amount you can deposit into your ace99 account within a daily, weekly, or monthly period. This limit takes effect immediately and can be reduced at any time. Any limit increase requires a 7-day waiting period as an additional protective measure.
Control how long you play in a single continuous session. Once the time limit is reached, the ace99 system will automatically display a reminder notice and ask you to confirm whether you wish to continue or stop. This helps you stay aware of the time you spend.
Set the maximum amount of losses you can sustain within a set period. Once this limit is reached, you will not be able to continue wagering until the limit period resets. This tool is especially useful for ensuring you do not exceed your set entertainment budget.
Need a short break from the platform? Activate the self-break mode for 24 hours, 48 hours, one week, or one month. During this period, you will not be able to log in to your ace99 account. This gives you space to reconsider without pressure or long-term commitment.
If you feel gambling is becoming a serious problem, you can apply for self-exclusion for a minimum period of 6 months up to a lifetime. During this period, your account will be fully closed and we will block any attempts to re-register.
You can opt out of receiving any promotional offers, bonuses, or marketing communications from ace99. This option is available in your account settings and takes effect within 24 hours. Reducing exposure to promotional temptations is a smart step in responsible gaming.
Setting self-control limits on your ace99 account is simple and takes just a few minutes. Follow the steps below to start protecting your gaming experience today.
Access the ace99 platform via browser or mobile app and log in with your username and password as usual.
Click the profile icon in the top right corner, then select "Account Settings" or "Responsible Gaming" from the menu that appears.
You will see a list of available self-control tools — deposit limits, loss limits, session limits, self-exclusion, and self-timeout. Choose whichever suits you.
Enter your desired limit value and the relevant period, then confirm your selection. Limits take effect immediately for most control tools.
Review your self-control limits periodically to ensure they still suit your current financial situation and lifestyle.
| Limit Type | Duration | Effective | Status |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediately | Active |
| Loss Limit | Daily / Weekly / Monthly | Immediately | Active |
| Session Time Limit | Per session | Immediately | Active |
| Self-Break | 24h / 48h / 7d / 30d | Immediately | Active |
| Self-Exclusion | 6 months – Lifetime | Immediately | Active |
| Promotional Controls | Ongoing | Within 24 hours | Active |
Deposit limit or loss limit reductions take effect immediately. However, any request to increasing the limit requires a 7-day waiting period as a safety measure. This is to ensure you are not making a rushed decision while in an emotionally unstable state.
Identifying early warning signs is key to getting help before problems become more serious. Be honest with yourself.
If you identify three or more of the above signs in yourself, we encourage you to reach out to the ace99 support team immediately or seek help from a gambling support organisation. There is no shame in asking for help — it is a sign of courage and strength.
Ace99 is committed to ensuring every player in Malaysia enjoys a safe, controlled, and enjoyable gaming experience. Register today and use all our self-control tools for free.